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County Superintendent
of Schools

Executive Assistant to
the Superintendent

Executive Assistant to
the Board and Superintendent

Chief Communications Officer

Superintendent FAX


Main Content

Continuous Quality in Education (CQE)

CQE is:

Continuous Quality in Education (CQE) is the organizational philosophy of the Contra Costa County Office of Education that guides us in providing quality educational services.

CQE is based on the concepts of Total Quality Management (TQM) developed by W. Edwards Deming. Dr. Deming developed the TQM concepts during his work in Japan in the 1950s. TQM is sometimes referred to as the Japanese Style of Management.

In 1991, CCCOE was invited by Chevron to join them in being trained in TQM. CQE is the CCCOE's adaptation of TQM concepts and practices to an educational organization.

Some of the CQE practices are:

  • Focus on and listen to customers to assess their needs and ensure their satisfaction.
  • Work with fellow employees to solve problems and improve our services.
  • Use measurements to assess the value of work processes.
  • Work as a team to accomplish tasks.

Definition of Quality for CCCOE

Quality is a product of service that meets or exceeds customer demands.

Quality is defined by the customer

Quality means anticipating the needs of the customer, translating those needs into a useful product of service, and creating a system that can produce the product or service at the lowest possible price, so that it represents good value to the customer.

Five Core Concepts

CQE is a way of involving every department, every program, and every employee of the CCCOE in achieving the vision of the County Office of Education.

The Five Core Concepts are what make CQE different from traditional practices.

Concept 1: Customer Focus
Every service or product has to meet or exceed customer expectations.

Concept 2: Process Thinking
All work is part of a process, which generates a service or product.

Concept 3: Continuous Improvement
Quality requires the continuous improvement of services and product.

Concept 4: Employee Involvement
Meeting customer expectations requires everyone's involvement.

Concept 5: Data-Driven Decisions
Generating quality services and products, which meet or exceed customer expectations, requires the use of data for decision making.

Strategic Plan

The Contra Costa County Office of Education has expressed its commitment to quality in a vision statement, values, and focus areas.

printable version of the Strategic Plan (PDF; 119K, 1pg.)


CCCOE Strategic Plan

Education empowers tomorrow's global citizens.

Our mission is to be the premier county education agency providing bold leadership, high quality programs, and innovative services.

  • Respect
  • Integrity
  • Diversity
  • Teamwork
  • Ethical Leadership
  • Creativity/Innovation
  • Advocacy for all learners


  1. Provide services and products that support learning and accountability.
  2. Take the lead in creating and sustaining partnerships and collaborations that strengthen opportunities for learners.
  3. Challenge the status quo by promoting an environment that values creativity, encourages risk taking, and supports innovation.
  4. Recruit, support, and retain outstanding people for careers in education that reflect our diverse communities.
  5. Provide local and regional high-quality professional development to meet student,
    district, and staff needs.
  6. Incorporate technology to enhance learning and empower users.
  7. Use two-way communication to evaluate services and inform data-driven decisions.
  8. Advocate for all learners by promoting the successes and explaining the challenges of public education.

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Page updated on: December 20, 2017

Rev: 0.4-010514-BETA4